Refund & Exchange Policy

At OZA, we want you to feel confident with every purchase.

Each OZA piece is carefully selected and prepared for our customers.

If you have any questions about sizing, product details, or your order, please contact our team before purchasing.

We are always happy to assist you.

Size Exchange Support

For footwear purchases, finding the right size is important.

If you are unsure about your size, please contact our customer support team before ordering.

Our team can provide size recommendations and assistance.

Return Conditions

To be eligible for consideration:

• Items must be unused and unworn.
• Items must be in original condition.
• Original packaging must be included.
• Items cannot show signs of wear or damage.

Items that have been worn, used, altered, or damaged cannot be accepted.

How To Request Assistance

Please contact our customer support team before sending any return or exchange.

Email:

ozasupport@163.com